---
title: "Evaluating Restaurant Tech: 20 Key Questions | Rockbot"
description: The 20 questions you need to have the answers to when evaluating new restaurant technologies.
image: https://blog.rockbot.com/hubfs/Screenshot%202023-09-19%20at%204.56.19%20PM.png
---
[](https://rockbot.com)
- Products
## Audio
Control everything customers hear in your business
- [ Music Deliver your ideal sound](https://rockbot.com/music-for-business)
- [ Audio Messaging Amplify your brand’s voice](https://rockbot.com/audio-messaging)
- [ Rockbot Request Let guests be the DJ](https://rockbot.com/request)
## [Retail Media Monetize your in‑store media with audio and visual ads Learn More](https://rockbot.com/retail-media)
## Video
Manage all aspects of visual media in your business
- [ Digital Signage Bring your location to life](https://rockbot.com/digital-signage-for-business)
- [ Rockbot TV Captivate your audience](https://rockbot.com/tv-for-business)
- [ Music Videos Top artists on your screens](https://rockbot.com/music-videos)
## [Advertise with us Reach your audience through premium, out-of-home multi-media ads Learn More](https://rockbot.com/advertising)
## [Media Players & Devices Power your business media with reliable, scalable hardware Explore](https://rockbot.com/hardware)
- Industries
## Industries
Smarter media solutions built for your business
- [Retail](https://rockbot.com/retail)
- [Restaurants](https://rockbot.com/restaurants)
- [Fitness](https://rockbot.com/fitness)
- [Automotive](https://rockbot.com/automotive)
- [Bars](https://rockbot.com/bars)
- [Casinos](https://rockbot.com/casinos)
- [Corporate Offices](https://rockbot.com/corporate-offices)
- [Education](https://rockbot.com/education)
- [Entertainment Venues](https://rockbot.com/entertainment-venues)
- [Financial Services](https://rockbot.com/financial-services)
- [Grocery](https://rockbot.com/grocery)
- [Healthcare](https://rockbot.com/healthcare)
- [Hospitality](https://rockbot.com/hospitality)
- [Property Management](https://rockbot.com/property-management)
- [QSR](https://rockbot.com/qsr)
- [Salon & Spa](https://rockbot.com/salon-and-spa)
- Resources
## Explore Rockbot
Stories, insights, and the team behind the platform
- [Customer Stories](https://rockbot.com/customer-stories)
- [Rockbot Blog](https://blog.rockbot.com/)
- [About Us](https://rockbot.com/about-us)
## Getting Started
Everything you need to get started
- [Hardware Setup](https://rockbot.com/hardware/setup)
- [Quick Start Guides](https://support.rockbot.com/hc/en-us/sections/7705718076571)
- [Help & Support](https://support.rockbot.com/hc/en-us)
- [Developer Portal](https://developer.rockbot.com/)
- [Pricing](https://rockbot.com/pricing)
[Login](https://rockbot.com/login) [Contact Sales](https://rockbot.com/contact-sales)
[Login](https://rockbot.com/login) [Contact Sales](https://rockbot.com/contact-sales)
- Products
## Audio
Control everything customers hear in your business
- [ Music Deliver your ideal sound](https://rockbot.com/music-for-business)
- [ Audio Messaging Amplify your brand’s voice](https://rockbot.com/audio-messaging)
- [ Rockbot Request Let guests be the DJ](https://rockbot.com/request)
## [Retail Media Monetize your in‑store media with audio and visual ads Learn More](https://rockbot.com/retail-media)
## Video
Manage all aspects of visual media in your business
- [ Digital Signage Bring your location to life](https://rockbot.com/digital-signage-for-business)
- [ Rockbot TV Captivate your audience](https://rockbot.com/tv-for-business)
- [ Music Videos Top artists on your screens](https://rockbot.com/music-videos)
## [Advertise with us Reach your audience through premium, out-of-home multi-media ads Learn More](https://rockbot.com/advertising)
## [Media Players & Devices Power your business media with reliable, scalable hardware Explore](https://rockbot.com/hardware)
- Industries
## Industries
Smarter media solutions built for your business
- [Retail](https://rockbot.com/retail)
- [Restaurants](https://rockbot.com/restaurants)
- [Fitness](https://rockbot.com/fitness)
- [Automotive](https://rockbot.com/automotive)
- [Bars](https://rockbot.com/bars)
- [Casinos](https://rockbot.com/casinos)
- [Corporate Offices](https://rockbot.com/corporate-offices)
- [Education](https://rockbot.com/education)
- [Entertainment Venues](https://rockbot.com/entertainment-venues)
- [Financial Services](https://rockbot.com/financial-services)
- [Grocery](https://rockbot.com/grocery)
- [Healthcare](https://rockbot.com/healthcare)
- [Hospitality](https://rockbot.com/hospitality)
- [Property Management](https://rockbot.com/property-management)
- [QSR](https://rockbot.com/qsr)
- [Salon & Spa](https://rockbot.com/salon-and-spa)
- Resources
## Explore Rockbot
Stories, insights, and the team behind the platform
- [Customer Stories](https://rockbot.com/customer-stories)
- [Rockbot Blog](https://blog.rockbot.com/)
- [About Us](https://rockbot.com/about-us)
## Getting Started
Everything you need to get started
- [Hardware Setup](https://rockbot.com/hardware/setup)
- [Quick Start Guides](https://support.rockbot.com/hc/en-us/sections/7705718076571)
- [Help & Support](https://support.rockbot.com/hc/en-us)
- [Developer Portal](https://developer.rockbot.com/)
- [Pricing](https://rockbot.com/pricing)
[Login](https://rockbot.com/login) [Contact Sales](https://rockbot.com/contact-sales)
# 20 Questions: What You Need to be Asking When Evaluating New Restaurant Technologies
Last updated | September 8, 2026
 Chrissy Ockerbloom
[Chrissy Ockerbloom](https://blog.rockbot.com/author/chrissy-ockerbloom)
##### Share
- [**](https://www.linkedin.com/shareArticle?mini=true&url={url}&title={title})
- [**](https://www.facebook.com/sharer.php?u={url})
- [**](https://twitter.com/intent/tweet?url={url}&text={title})
Table of Contents ▾
### Table of Contents
Evaluating software is a difficult, time-consuming process for every industry, not just the restaurant industry. What makes the restaurant industry unique is that it is still dealing with a variety of archaic architecture, holding a lot of crucial data, which can be difficult to replace after so many years.
Unfortunately, you can't stop the inevitable, but you can make sure you're making savvy decisions for your business by being prepared with the right questions. Cut through the hundreds of restaurant technologies and pick out only the best with this set of questions:
1\. How will it integrate with my existing stack?
2\. What typical hurdles can I expect during implementation?
3\. Tell me about your customer service team.
4\. How can I quantify my return on investment, and how fast will I see it?
5\. How does your technology (and pricing) scale as my company grows?
6\. Do you fix software bugs quickly?
7\. How easy is it to customize your product to fit my business needs?
8\. What does your product roadmap look like?
9\. How do you usually run your pilot programs?
10\. What are your payment terms? (Do you charge per seat? Are we locked in for the length of the payment period?)
11\. How big is the learning curve, and when should I expect it to be running at 100%?
12. Will I need to extract any data from my existing systems?
13\. Have you ever experienced a security breach and if so, how did you deal with it? *(This is especially important if you are dealing with payment processing companies.)*
14\. How have restaurants with similar business models to mine used your product?
15\. What are your long-term business goals? How many customers do you have? *(Questions like these can help you evaluate a newer company and its likelihood to succeed.)*
16\. Will training be held on-site, online, or through written documentation?
17\. How do you handle product updates and relaying that knowledge?
18\. (If it's a B2C & B2B product) Do you offer support to my restaurant patrons who have issues with your product?
19\. Do you have an open API?
20\. Is there reporting functionality? Can I create custom reports or are they pre-built?
Whether your goal is to replace one system entirely, consolidate a few technologies, or just evaluate the ones you are currently using, these questions will help you get the answers you need to make decisions.
Editor's Note: This blog was originally published on January 13, 2016, and was last updated on June 15, 2023.
Chrissy Ockerbloom
Author
## Sign up for the newsletter
- Products
- [Music](https://rockbot.com/music-for-business)
- [Audio Messaging](https://rockbot.com/audio-messaging)
- [Rockbot Request](https://rockbot.com/request)
- [Digital Signage](https://rockbot.com/digital-signage-for-business)
- [Rockbot TV](https://rockbot.com/tv-for-business)
- [Music Videos](https://rockbot.com/music-videos)
- [Retail Media](https://rockbot.com/retail-media)
- [Advertising](https://rockbot.com/advertising)
- [Platform](https://rockbot.com/platform)
- [Pricing](https://rockbot.com/pricing)
- Hardware
- [Media Players & Devices](https://rockbot.com/hardware)
- [Rockbot Smart Amp](https://rockbot.com/hardware/smart-amp)
- [Rockbot Media Player](https://rockbot.com/hardware/media-player)
- [Amazon Signage Stick](https://rockbot.com/hardware/amazon-signage-stick)
- Industries
- [Retail](https://rockbot.com/retail)
- [Restaurants](https://rockbot.com/restaurants)
- [Fitness](https://rockbot.com/fitness)
- [Automotive](https://rockbot.com/automotive)
- [Bars](https://rockbot.com/bars)
- [Casinos](https://rockbot.com/casinos)
- [Corporate Offices](https://rockbot.com/corporate-offices)
- [Education](https://rockbot.com/education)
- [Entertainment Venues](https://rockbot.com/entertainment-venues)
- [Financial Services](https://rockbot.com/financial-services)
- [Grocery](https://rockbot.com/grocery)
- [Healthcare](https://rockbot.com/healthcare)
- [Hospitality](https://rockbot.com/hospitality)
- [Property Management](https://rockbot.com/property-management)
- [QSR](https://rockbot.com/qsr)
- [Salon & Spa](https://rockbot.com/salon-and-spa)
- Resources
- [Getting Started](https://support.rockbot.com/hc/en-us/categories/360000775171-Getting-Started)
- [Hardware Setup](https://rockbot.com/setup)
- [Quick Start Guides](https://support.rockbot.com/hc/en-us/sections/7705718076571)
- [Developer Portal](https://developer.rockbot.com/)
- [Request App Promo Toolkit](https://rockbot.com/request-promo-assets)
- [Help & Support](https://support.rockbot.com/hc/en-us)
- [Blog](https://blog.rockbot.com)
- [Customer Stories](https://rockbot.com/customer-stories)
- [Rockbot News](https://blog.rockbot.com/pr)
- Apps
- [Remote App](https://rockbot.com/remote-app)
- [Request App](https://rockbot.com/request-app)
- Company
- [About](https://rockbot.com/about-us)
- [Careers](https://rockbot.com/careers)
- [Contact](https://rockbot.com/contact)
- Products
- [Music](https://rockbot.com/music-for-business)
- [Audio Messaging](https://rockbot.com/audio-messaging)
- [Rockbot Request](https://rockbot.com/request)
- [Digital Signage](https://rockbot.com/digital-signage-for-business)
- [Rockbot TV](https://rockbot.com/tv-for-business)
- [Music Videos](https://rockbot.com/music-videos)
- [Retail Media](https://rockbot.com/retail-media)
- [Advertising](https://rockbot.com/advertising)
- [Platform](https://rockbot.com/platform)
- [Pricing](https://rockbot.com/pricing)
- Hardware
- [Media Players & Devices](https://rockbot.com/hardware)
- [Rockbot Smart Amp](https://rockbot.com/hardware/smart-amp)
- [Rockbot Media Player](https://rockbot.com/hardware/media-player)
- [Amazon Signage Stick](https://rockbot.com/hardware/amazon-signage-stick)
- Industries
- [Retail](https://rockbot.com/retail)
- [Restaurants](https://rockbot.com/restaurants)
- [Fitness](https://rockbot.com/fitness)
- [Automotive](https://rockbot.com/automotive)
- [Bars](https://rockbot.com/bars)
- [Casinos](https://rockbot.com/casinos)
- [Corporate Offices](https://rockbot.com/corporate-offices)
- [Education](https://rockbot.com/education)
- [Entertainment Venues](https://rockbot.com/entertainment-venues)
- [Financial Services](https://rockbot.com/financial-services)
- [Grocery](https://rockbot.com/grocery)
- [Healthcare](https://rockbot.com/healthcare)
- [Hospitality](https://rockbot.com/hospitality)
- [Property Management](https://rockbot.com/property-management)
- [QSR](https://rockbot.com/qsr)
- [Salon & Spa](https://rockbot.com/salon-and-spa)
- Resources
- [Getting Started](https://support.rockbot.com/hc/en-us/categories/360000775171-Getting-Started)
- [Hardware Setup](https://rockbot.com/setup)
- [Quick Start Guides](https://support.rockbot.com/hc/en-us/sections/7705718076571)
- [Developer Portal](https://developer.rockbot.com/)
- [Request App Promo Toolkit](https://rockbot.com/request-promo-assets)
- [Help & Support](https://support.rockbot.com/hc/en-us)
- [Blog](https://blog.rockbot.com)
- [Customer Stories](https://rockbot.com/customer-stories)
- [Rockbot News](https://blog.rockbot.com/pr)
- Apps
- [Remote App](https://rockbot.com/remote-app)
- [Request App](https://rockbot.com/request-app)
- Company
- [About](https://rockbot.com/about-us)
- [Careers](https://rockbot.com/careers)
- [Contact](https://rockbot.com/contact)
 2026 Rockbot, Inc.
- [Terms](https://rockbot.com/terms)
- [Privacy](https://rockbot.com/privacy)
- [Licensing](https://rockbot.com/licensing)
-
-
-
-
-
```json
{
"@context" : "https://schema.org",
"@type" : "BlogPosting",
"author" : {
"@type" : "Person",
"name" : "Chrissy Ockerbloom",
"url" : "https://blog.rockbot.com/author/chrissy-ockerbloom"
},
"dateModified" : "2026-09-08T10:30:49.103Z",
"datePublished" : "2023-06-15T23:57:00.000Z",
"headline" : "Evaluating Restaurant Tech: 20 Key Questions | Rockbot",
"image" : [ "https://blog.rockbot.com/hubfs/Screenshot%202023-09-19%20at%204.56.19%20PM.png" ],
"mainEntityOfPage" : {
"@id" : "https://blog.rockbot.com/20-questions-what-you-need-to-be-asking-when-evaluating-new-restaurant-technologies",
"@type" : "WebPage"
},
"publisher" : {
"@type" : "Organization",
"logo" : {
"@type" : "ImageObject",
"url" : "https://blog.rockbot.com/hubfs/General%20Email%20Header.png"
},
"name" : "Rockbot"
}
}
```